Although I ride the bus to work every chance I get, I still drive to Cheney pretty regularly. Over time, those trips rack up the miles. Because of this, I find myself going in for oil changes on a frequent basis.
Back in the day, I would turn to a local mechanic or Walmart’s auto care center for my oil change needs. However, with the increased oil changes, I decided to stop scheduling appointments that would require me to take time out of the day to get it done. Instead, I turned to the trendy drive-thru oil change model you now commonly see lining the streets of America.
Personally, I frequent Take 5. As you can probably surmise from the name, the chain prides itself on quick service. However, don’t think for a moment the service is as quick as the name implies—but more on that in a moment.
There are a lot of things to like about Take 5. Upon driving up, they hand me a cold bottled water and hook my kids up with fruit snacks. They direct me into a service bay and treat me like a king as I indicate what type of oil I want. A small army of employees then descend on my Ford Escape as they provide a tire pressure check, top-off my vehicle fluids, and conduct a multi-point inspection. They then perform the actual oil change service and send me on my way. Super convenient, right?
Well, yes, it is super convenient. But at the same time, it also isn’t that easy. Why? Because Take 5 will try to upsell you like crazy. In the past, the pitches were slightly annoying but not over the top. However, my experience on Saturday was so extreme that Sid and I were exhausted when we rolled out of the bay.
The technician tried to sell me wipers, filters, flushes, plugs, and more. An interesting approach applied by the technician revolved around my filters. For both my air filter and oil filter, the technician brought the item to my driver’s window and asked me to match its color to a card she placed right next to it with different hues. I played along and of course the color I chose was in the category of “you need to get it replaced immediately.”
I held my ground and denied all extras, opting to just pay for my $100 oil change and get out of there. That is another thing about Take 5—you will spend more money for a routine oil change than you will elsewhere. The convenience factor is probably worth it, but some people will balk at an oil change that costs triple digits (and I even had a $20-off coupon).
And this brings me back full circle to the Take 5 name. Obviously when you are trying to sell the customer so many extras you aren’t going to perform any service in five minutes. On Saturday, we were in the bay for nearly 30 minutes.
Yes, I will continue to patronize Take 5. But I wouldn’t necessarily say it is the best thing since sliced bread. If you find yourself pulling into one of the chain’s bays, just be prepared. A $100 oil change can transform into a $600 vehicle maintenance shakedown pretty quickly.
Sounds like I just need to learn to change my own oil. Don’t Blink.
