Since arriving at Coastal Carolina University I have had the opportunity to go through training unlike anything else I have ever gone through with any other employer. What type of training you might ask? I am talking hard core customer service/employee betterment boot camp type training.
Well boot camp is definitely too strong of a word. The trainings aren’t that intense and our instructor isn’t anything like a crazy drill sergeant. I guess a better way to describe the program offered at Coastal Carolina to get employees at the top of their games might be outstanding service awareness. Or I can just call it what they call it here at CCU, Feel the Teal.
Coastal Carolina University has designed a program called Feel the Teal that teaches employees how to be as effective as possible in all aspects of interactions with others on campus. The program emphasizes showing the utmost respect for all groups whether it be students, parents, co-workers, etc. Made up of eight separate modules, you dive into a lot of issues while learning how you can approach certain situations better.
As of last Friday I have now completed the first three modules titled Service Basics, Attitude of Service, and Civility on Campus. All two hour sessions taught by Director of Service Excellence Eileen Soisson, I have felt like I have learned a lot. In no particular order, topics discussed over my total of six hours in training include how to point, whether it is ever okay to e-mail during a meeting, the distance that it becomes necessary to acknowledge someone, the true definition of civility, sneaky ways of being uncivil in the workplace, ways that detract from work productivity, acceptable time to respond to phone calls/e-mails, proper components to have in an e-mail signature, appropriate ways of addressing others, the power of a good attitude, the importance of going above and beyond, and so much more.
Some of these things you might say are common sense but you really learn a lot more in Feel the Teal because you get to workshop with other Coastal employees and Eileen does a fantastic job of leading the discussion. The points brought up tend to stay with you. The fact that a workplace is devoting so much energy, time, and money to an initiative such as Feel the Teal tells me that I am employed by a pretty special university. Coastal Carolina wants all employees to be outstanding ambassadors for the university and how can you blame them? Well you can’t, cause I think every university probably wants that out of the people they hire. But what separates CCU is that it goes miles and miles beyond what other institutions are doing to make a campus where everyone puts others before themselves.
I never had any idea that programs resembling Feel the Teal existed until I arrived here in South Carolina. I think it is a more than worthy initiative that helps everyone associated with this campus. I invite any of my friends back west to come visit me in Myrtle Beach and we will head over to CCU and you will see the difference. It is pretty cool. Don’t Blink.