Yesterday I described my policy for “liking” photos on Instagram. Basically I explained that I only like photos where I can tell that a degree of effort was put forth in producing the posted image. When it comes to Facebook statuses/comments and Tweets I am a little more lenient. Let me explain.
When it comes to Facebook statuses I make it a habit to like the big news conveyers. You know, when people announce via a Facebook status that they got a job, got engaged, graduated, had a baby, etcetera. It is important to celebrate other people’s success and sometimes liking the status announcing it is the only way to do so. I also like funny, creative, and informative statuses as well. I am pretty much down to like anything as long as it is not a rant, a ploy to get sympathy/pity, or a “20 things you didn’t know about me” disaster.
I am even more liberal on comments, especially if someone leaves one underneath one of my statuses. I appreciate engagement on the content I post and if someone takes the time to leave a comment I will make sure 98% of the time to like it. The 2% exception comes from a friend of mine who has a knack for responding with “no one cares,” “loser,” or “get a life,” each time I post a link to my blog. But for the most part, even if someone is disagreeing with me, I will like the comment as a token of appreciation for taking the time to respond.
With my post yesterday I explained that while on Instagram I won’t go blindly through my feed liking photos. However, I almost find myself doing the exact opposite when it comes to Twitter. I don’t have a problem favoriting tweets. I think the discrepancy between liking/favoriting on the two services for me is that people are just more refined with Twitter at this point. Because Twitter has graced our lives for much longer than Instagram I think we do a much better job composing quality tweets as opposed to quality Instagram photos. Similarly with me liking comments on my Facebook posts I will almost always favorite tweets that are directed my way. Again, it is just my small way of saying thank you.
My feel good approach to liking and favoriting comments and tweets on a personal level does not extend to how I administer them while running social media accounts on a business level though. Rather, when it comes to Facebook and Twitter for Grizzly Athletics I use tough standards similar to what I impose for my personal Instagram use when recognizing responses.
I always respond to questions and inquiries with Griz Social Media. However, when it comes to Facebook comments and tweets I am only liking/favoriting the cream of the crop. You see, we get so many fans who contribute to our social media outlets in varying degrees of quality that I feel it is our responsibility to reward those who go above and beyond while encouraging the others to reach that same level.
When a fan pours a lot of effort into crafting a thorough, supportive, and rich response to a Facebook question or feature he/she will receive a like from the Montana Grizzlies. Although we very much appreciate the standard “Go Griz” response the user who quickly types that out will not get a like. Many organizations and brands believe that every comment or tweet deserves a like or favorite because it gives the user “a special connection to his/her favorite team” but I don’t subscribe to that thinking and this is why:
Don’t you find great validation when your boss tells you great job on a project that you worked your butt off to complete and that you exerted a lot of effort into? Okay, what if your boss took time to tell you great job on a project that you hastily completed and that you knew very well didn’t reflect your best work? On ensuing upcoming projects that might encourage you to continue to put forth mediocre efforts. I don’t want to get into that pattern with fans. I want Griz Nation to strive for that coveted like or favorite each time they comment on Facebook or tweet at us knowing that only the very best will get recognized.
A great social media program is composed not just of great content provided by the brand but by great content provided by the customers/fans as well. While doing my best to enrich the content that Grizzly Athletics puts out on a social media level I also want to continue to push our fans to do the same. When quality keeps rising on both ends, the program keeps getting better and better.
So if you missed it, let me recap everything:
Level of Difficulty Getting Me to Like Your Instagram Photo: Hard
Level of Difficulty Getting Me to Like Your Facebook Status: Medium
Level of Difficulty Getting Me to Like Your Facebook Comment: Easy
Level of Difficulty Getting Me to Favorite Your Tweet: Easy
Level of Difficulty Getting Montana Grizzlies to Like Your Facebook Comment: Intermediate
Level of Difficulty Getting Montana Grizzlies to Favorite Your Tweet: Intermediate
Level of Difficulty Admitting to Others That You Read My Blog: Hard