I save everything. While not to the degree as someone on “Hoarders”, I am a little bit of a pack rat. Notes, cards, matchbooks, key chains, napkins, church bulletins, invitations, funeral programs, boutonnières, pens, and many more trinkets and documents are all things I have kept around much longer than I probably should. Both at my parents’ house in Spokane and in storage here in Missoula I have boxes and boxes of items that I don’t need but that I just can’t seem to get rid of. Besides physical items, I also hold on to something else that I have a hard time getting rid of….text messages.
Last week a message popped up on my iPhone 5 after I sent out a text. It read: Your SMS mailbox is full. New messages cannot be received until you delete some messages. A little bit irked, I went through my phone and erased some text messages I could live without. This was actually pretty easy. You see, since I had gotten my first iPhone a little under two years ago, I had never erased one single text message. All you who have iPhones know how it is, with the way text messaging is handled on our devices you never really have the need to delete messages. Everything is so organized and messages never seem to build up because all conversations are neatly grouped under the name of the person you are texting with. However, the time had come to start doing some housekeeping.
As I said, I went through and deleted probably around 20 message threads, mostly from numbers that I did not even have a name assigned to. I thought that would more than do the trick…but it didn’t. I quickly realized that I was not getting SMS messages. While I was still able to get iMessages, I was completely shut out from getting texts from people who did not have iPhones. This meant that I couldn’t communicate via text with several of my friends, a person who I was doing some work for, and my parents. Maybe the biggest gut shot of all, I could no longer receive my Twitter SMS updates that I depended on to keep me up to date with the world. Thinking that it was maybe something that would fix itself overnight, I told myself not to worry. Unfortunately, the next day I was not receiving SMS updates either. I turned off my phone and turned it back on about a dozen times. Each time I powered up my phone again and went to the messaging feature the same “Your SMS mailbox is full…” message popped up. Panicked, I decided to delete more messages.
Throughout the day I went through my phone and conducted “rounds of cuts” on my text messages. At this point I was still erasing threads from people that I had no real connection to. I realized I probably should have erased many of them long ago because they were all so insignificant and they really were just taking up space. But after round and round of cuts, by late evening I didn’t have too much “dead wood” left in my inbox anymore yet I was still getting the dreaded message.
The next morning I awoke and turned my phone off and turned it back on again…same message. At this point I started to get frustrated. I had gone over 36 hours without receiving a single SMS text. I had people I needed to communicate with. I called my carrier and explained the whole problem to a support employee. She kind of laughed and told me, “Dear, you need to continue to delete more text messages.” I didn’t really understand. When I first got the “mailbox is full message” I probably had 400 different message threads in my text messaging inbox. I had since decreased that down to under 100 different threads. I mean if my phone was working just fine when I had 399 threads going and the tipping point was 400 threads, shouldn’t I have been just fine after deleting 50 threads? I thought I had already gone extreme by deleting 75% of my inbox. Now she wanted me to delete even more?
Dejected I went through and deleted more messages through a very rigorous process. It was sad, the messages I had remaining in my inbox all meant something to me. Clever texts, meaningful texts, emotional texts, some life changing texts. I didn’t want to delete any of them, but again, I had to communicate with the outside world. With a heavy thumb, I went through and deleted about 95% of my inbox. Could you imagine what was going through my head when after I had decreased my inbox by 95% I was still getting that stupid message?
It was now Friday morning. I had lost SMS capabilities on Tuesday evening and I had also lost many of the text conversations I held dear to my heart. I once again called my carrier to get something figured out. That initial call was the first of many that day. In an agonizing process I was shuffled between reps from my carrier and reps from Apple in trying to solve my problem and get my text messaging capabilities restored. Call after call, different person after different person, possible trouble shooting solution after possible trouble shooting solution. The ultimate low of the whole ordeal came when one guy told me to turn my iMessage command off and then turn it back on to see if it would somehow revive all SMS messaging. I did just that, well the first part anyway. While I was able to turn off the command, I was unable to turn it back on. And just like that, my phone was unable to receive a text message of any form whatsoever.
I went and worked out hard, taking my frustration out on the weights. As workouts always do for me, I felt better at the conclusion of it. I was once again ready to try to restore functionality to my phone.
With my head cleared, I was ironically transferred to someone working for Apple who also seemed to have his head cleared as well. He immediately realized the problem and hit me with the truth: There was a software malfunction on my phone. Although I was deleting messages from my phone, the brains inside it kept throwing up the “mailbox is full” message not realizing that messages were in fact getting deleted. My software on my iPhone was corrupt. The only solution was to completely wipe out my phone and restore it. Bye bye two years worth of apps, data, and memories.
The guy who diagnosed my problem was a complete pro. Although I lost a lot, including my text messages, he was able to salvage my contacts and my 4,000 pictures once we restored my phone. The second I powered up my phone in the new restored version, text messages started to come through…it was a beautiful thing. Much to my chagrin, however, all the messages sent from Tuesday evening through the restoration time on Friday were cut off. I never received one of them to my phone. Who knows what important texts I never received.
It still stings a little thinking about all the text messages I lost. Encouraging ones from my parents, supportive ones from my brother, funny ones from my friends, special ones from my girlfriend, unique ones that only meant something to me from all different kinds of people. Also lost were all the drafts of my holiday messages from the past two years. But what can you do? Sometimes you do need to let go and start fresh. I will never get those texts back but I know that better ones are on the way. Don’t Blink.